For as long as I can remember I have been figuring out how to build things or take them apart. It started with Legos, I designed a bulletin board system (BBS) and then I dismantled my first computer to see the components and figure out how they all fit together - much to my Mom’s dismay although I did rebuild it. 😊

That curiosity has served me well, I have had the opportunity to work for many companies large and small spanning multiple industries building my knowledge of and skills in IT administration, engineering, and architecture. I am continually looking for the next problem to solve, to understand, adapt, learn, and deliver results.

As founder of Truelink I have taken that knowledge, curiosity, and experience and built a team of Techies, Sales Guru’s, Designers, Planners, and Doers capable of supporting your IT needs. I am proud to say we have been in business since 2012.

Fun Facts About Me - I love to travel to sunny destinations, family and friends are important, so much so, they are working with me to build a great company, my dog, Murphy, is our unofficial mascot and VP of HR, and although it maybe stereotypical, I do love computer games!

Day to day, I sit between business development and delivery—helping move opportunities from the first conversation through proposals and agreements, while also improving the workflows and systems that keep the client experience consistent. 

I’m known for translating technical details into practical, business-friendly language. More than anything, I try to show up as a Strategic Partner & Trusted Advisor—making sure what we promise during the sales process is something we can deliver confidently. I also support go-to-market through partner relationships, community networking, and marketing content that helps clients understand what TrueLink does (and how we do it). 

Much of our work focuses on bridging the gap between technology and people.
With experience across IT delivery, team leadership, and customer‑facing roles, the focus stays practical, clear, and reliable.

As Team Lead, the role is highly collaborative.

Each day involves working alongside technicians while keeping operations organized behind the scenes.
This includes supporting Microsoft 365, networking, security, and core IT systems. Throughout, the emphasis remains on clear communication and realistic solutions. Because of earlier experience in service and management roles, consistency and follow‑through matter deeply.

As a result, the priority is helping the team succeed while keeping clients supported and informed.
Solving technical problems is essential. However, how those solutions land with the people using them matters just as much.

Ultimately, good IT should feel straightforward, dependable, and human.

With more than a decade in security, I built a strong foundation in customer service and problem‑solving.
Along the way, I learned how to stay composed under pressure and communicate with clarity and empathy.
More recently, I transitioned into IT and managed services.

Since then, I’ve developed hands‑on experience in technical support, user onboarding, and systems administration.

As a result, I focus on clear solutions, strong user experiences, and keeping operations running smoothly.
At the same time, I’m committed to expanding my expertise across Microsoft 365, cloud services, and endpoint management.

Equally important, I value working on a team where reliability and responsiveness come first.
Ultimately, my goal is to be the kind of technician clients trust - Dependable, proactive, and always improving.

I’ve always been the person who steps in to troubleshoot and figure things out when something isn’t working the way it should. Because of that curiosity, moving into IT felt like a natural fit—it allows me to spend my time solving problems and improving how systems run day to day.

Along the way, I’ve come to enjoy working through issues that aren’t immediately obvious and finding practical, reliable solutions that keep things moving. Whether I’m supporting users, maintaining systems, or helping prevent problems before they happen, the focus is always on clarity, stability, and consistency.

At the same time, I believe good IT should be easy to work with. That means communicating in plain language, staying approachable, and making sure the people using the technology feel confident and supported.

Currently, I’m focused on continuing to build my skills, expand my knowledge, and contribute to a team that values dependable service and straightforward solutions. Ultimately, the goal is simple: do the work well, keep improving, and be someone others can rely on when it matters.

I’m a problem-finder as much as I am a problem-solver. I have a knack for noticing where things aren’t quite working, connecting dots that don’t initially seem connected, and asking the questions that help uncover what’s really going on. With more than a decade of experience across client experience, operations, and strategic problem-solving, I’ve learned that understanding the right problem is often just as important as finding the solution. At TrueLink, I work across operations, growth, and client experience to help build stronger systems and create a better experience for both our team and our clients.

I’m happiest when I get to take something that’s a little ambiguous and help give it shape. I love taking big ideas and figuring out what they look like in practice, whether that means building a new process, improving how a team works, or finding a better way to serve our clients. I care a lot about creating things that don’t just work on paper, but genuinely make work easier for the people using them.

Outside of work, I’m usually reading a book or listening to an audiobook, hanging out with my dog Nori, or disappearing down a research rabbit hole I absolutely did not intend to spend three hours exploring. I’m a Formula 1 fan, a lifelong dinosaur enthusiast, an avid LEGO builder, and an enthusiastic collector of books I swear I’m going to read.