TrueLink Professional Services
The Link You Never
Knew You Were Missing
At TrueLink Professional Services, we have over 25 years of Information Technology experience. We have worked on systems for small business to large enterprise. We pride ourselves in saving our customers money by reducing their overall IT costs.
Cloud Computing Solutions
Professional
Services
Storage
Web
Hosting
Migrations
Years Of experience
Who We Are
Maximize Efficiency in Your Business with TrueLink IT Solutions
TrueLink successfully achieves this by keeping our company footprint to a minimum, and only charging you, our customer, fair and usually much lower service fees. You will still experience top notch IT service, sales and customer service. We want to be your trusted advisor for everything IT.
Modern Features & Assistance
True Experience and Adaptability
For many customers, IT is a confusing, complicated and stressful topic that isn’t easily understood. We understand that and provide clarity to give you the needed peace of mind. TrueLink strongly believes that each of our customers deserve the highest level of service and enterprise class results.
We keep our customers safe and the hackers away. TrueLink understands that your data is everything to your company. We know the steps required to create a safe and scalable environment.
01
Offensive Cyber Security: Penetration Testing / Red-Teaming
02
Cyber Security Incident Response
03
Digital Investigations and Forensics
04
Cyber Security Control Design and Implementation
05
Information Security Programs and ISO Compliance
06
Cyber Security Audit Planning and Execution
TrueLink
Partners
Frequently Asked Questions
General Questions
What is an IT Managed Service Provider (MSP)?
An MSP is a company that remotely manages a customer’s IT infrastructure and end-user systems on a proactive basis under a subscription model.
What services do you offer?
We offer a range of services including network management, cybersecurity, cloud services, data backup and recovery, IT consulting, and help desk support.
How can an MSP benefit my small business?
An MSP can help reduce IT costs, improve system reliability, enhance security, and allow you to focus on your core business activities.
What industries do you specialize in?
We specialize in various industries including healthcare, finance, legal, retail, and manufacturing.
How do you ensure data security and compliance?
We use advanced security measures, regular audits, and compliance checks to ensure your data is secure and meets industry regulations.
Service and Support
What types of IT support do you provide?
We provide both remote and on-site support, including troubleshooting, maintenance, and IT consulting.
Do you offer 24/7 support?
Yes, we offer 24/7 support to ensure your systems are always up and running.
How do you handle IT emergencies?
We have a dedicated emergency response team that can quickly address and resolve critical issues.
What is your response time for support requests?
Our average response time is within 30 minutes for critical issues and within 2 hours for non-critical issues.
Can you provide remote support?
Yes, we can resolve most issues remotely, which allows for faster response times and minimal disruption to your business.
Pricing and Contracts
How are your services priced?
Our services are priced based on a monthly subscription model, tailored to the specific needs of your business.
Do you offer flexible pricing plans?
Yes, we offer various pricing plans to fit different budgets and requirements.
Is there a long-term contract required?
We offer both long-term and month-to-month contracts, depending on your preference.
What is included in your service agreements?
Our service agreements typically include network management, cybersecurity, data backup, and help desk support.
Are there any hidden fees?
No, we believe in transparent pricing with no hidden fees.
Onboarding and Implementation
What is the onboarding process like?
Our onboarding process includes an initial assessment, setup, and configuration of your systems, followed by training and support.
How long does it take to get started?
The onboarding process usually takes 1-2 weeks, depending on the complexity of your IT environment.
Do you provide training for our staff?
Yes, we provide comprehensive training to ensure your staff can effectively use the new systems and tools.
How do you handle the transition from our current IT provider?
We manage the entire transition process, including data migration and system setup, to ensure a smooth switch with minimal downtime.
What information do you need from us to get started?
We need details about your current IT infrastructure, user requirements, and any specific needs or concerns you have.
Technology and Tools
What technologies do you support?
We support a wide range of technologies including Windows, macOS, Linux, various cloud platforms, and more.
Do you offer cloud services?*
Yes, we offer cloud services including cloud migration, management, and security.
How do you manage software updates and patches?
We use automated tools to regularly update and patch your software to ensure it is secure and up-to-date.
Can you help with hardware procurement and setup?
Yes, we can assist with the procurement, installation, and configuration of hardware.
Do you provide cybersecurity services?
Yes, we offer comprehensive cybersecurity services including threat detection, prevention, and response.
Customization and Scalability
Can your services be customized to fit our specific needs?
Absolutely, we tailor our services to meet the unique needs of each client.
How do you handle business growth and scalability?
Our solutions are designed to scale with your business, ensuring you have the resources you need as you grow.
Do you offer scalable solutions for growing businesses?
Yes, our services are scalable to accommodate the growth and changing needs of your business.
Can you integrate with our existing systems?
Yes, we can integrate our services with your existing systems to ensure seamless operation.
What happens if we need to scale down our services?
We offer flexible plans that allow you to scale down services as needed without penalties.