What Makes Us, Us.
What Makes Us, Us starts with a genuine love for technology and problem‑solving. We’re a team of technologists and IT professionals who truly enjoy the work we do. Since 2012, we’ve delivered straightforward IT solutions for businesses that want real expertise—without unnecessary complexity. It all began at a Calgary farmer’s market, where friends bonded over a shared belief that IT should be simple, honest, and effective. That conversation became TrueLink Professional Services.
We don’t lead with tools, platforms, or trends.
We lead with business context.
TrueLink exists to help leaders make informed, defensible decisions about technology—especially when the path forward isn’t obvious. Our role is to translate complexity into clear options, explain trade‑offs in plain language, and design solutions that make sense today and remain sustainable tomorrow.
This approach is particularly valuable for:
- Small and mid‑sized businesses
- Growing organizations without senior in‑house IT leadership
- Teams navigating modernization, security, or operational change
Every engagement at TrueLink is guided by a virtual Chief Technology Officer mindset.
That means we think beyond individual systems and focus on how technology impacts the organization as a whole—operations, risk, cost, and long‑term growth. We help leaders prioritize initiatives, avoid unnecessary spend, and build environments that are easier to manage over time. Our clients value us not just for what we implement, but for how we think.
Rooted in Calgary. Trusted Across Canada.
Based in Calgary, Alberta, TrueLink Professional Services supports organizations across Canada. Our work spans industries and environments, but our focus remains the same: helping leaders use technology as a strategic advantage, not a burden.
Jeremy Preston
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For as long as I can remember I have been figuring out how to build things or take them apart. It started with Legos, I designed a bulletin board system (BBS) and then I dismantled my first computer to see the components and figure out how they all fit together – much to my Mom’s dismay although I did rebuild it. 😊
That curiosity has served me well, I have had the opportunity to work for many companies large and small spanning multiple industries building my knowledge of and skills in IT administration, engineering, and architecture. I am continually looking for the next problem to solve, to understand, adapt, learn, and deliver results.
As founder of Truelink I have taken that knowledge, curiosity, and experience and built a team of Techies, Sales Guru’s, Designers, Planners, and Doers capable of supporting your IT needs. I am proud to say we have been in business since 2012.
Fun Facts About Me – I love to travel to sunny destinations, family and friends are important, so much so, they are working with me to build a great company, my dog, Murphy, is our unofficial mascot and VP of HR, and although it maybe stereotypical, I do love computer games!
John
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I’m known for translating technical details into practical, business-friendly language. More than anything, I try to show up as a Strategic Partner & Trusted Advisor—making sure what we promise during the sales process is something we can deliver confidently. I also support go-to-market through partner relationships, community networking, and marketing content that helps clients understand what TrueLink does (and how we do it).
Edin
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With experience across IT delivery, team leadership, and customer‑facing roles, the focus stays practical, clear, and reliable.
As Team Lead, the role is highly collaborative.
Each day involves working alongside technicians while keeping operations organized behind the scenes.
This includes supporting Microsoft 365, networking, security, and core IT systems. Throughout, the emphasis remains on clear communication and realistic solutions. Because of earlier experience in service and management roles, consistency and follow‑through matter deeply.
As a result, the priority is helping the team succeed while keeping clients supported and informed.
Solving technical problems is essential. However, how those solutions land with the people using them matters just as much.
Ultimately, good IT should feel straightforward, dependable, and human.
Carl
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Along the way, I learned how to stay composed under pressure and communicate with clarity and empathy.
More recently, I transitioned into IT and managed services.
Since then, I’ve developed hands‑on experience in technical support, user onboarding, and systems administration.
As a result, I focus on clear solutions, strong user experiences, and keeping operations running smoothly.
At the same time, I’m committed to expanding my expertise across Microsoft 365, cloud services, and endpoint management.
Equally important, I value working on a team where reliability and responsiveness come first.
Ultimately, my goal is to be the kind of technician clients trust – Dependable, proactive, and always improving.
Ali
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I’ve always been the person who steps in to troubleshoot and figure things out when something isn’t working the way it should. Because of that curiosity, moving into IT felt like a natural fit—it allows me to spend my time solving problems and improving how systems run day to day.
Along the way, I’ve come to enjoy working through issues that aren’t immediately obvious and finding practical, reliable solutions that keep things moving. Whether I’m supporting users, maintaining systems, or helping prevent problems before they happen, the focus is always on clarity, stability, and consistency.
At the same time, I believe good IT should be easy to work with. That means communicating in plain language, staying approachable, and making sure the people using the technology feel confident and supported.
Currently, I’m focused on continuing to build my skills, expand my knowledge, and contribute to a team that values dependable service and straightforward solutions. Ultimately, the goal is simple: do the work well, keep improving, and be someone others can rely on when it matters.