What Makes Us, Us.
We’re a team of techies, problem-solvers, and IT professionals who genuinely love what we do. Since 2012, we’ve been delivering straightforward IT solutions to businesses that need expertise without the complexity.
It started at a Calgary farmer’s market—friends who shared a passion for technology and a belief that IT should be simple, honest, and effective. That conversation became TrueLink Professional Services.
Our founder has been taking things apart and putting them back together since childhood— That curiosity turned into 30+ years of IT experience across industries, from small business to enterprise. Today, that same drive to understand, adapt, and solve problems fuels everything we do.
We’ve built a diverse team with deep expertise in IT administration, engineering, architecture, sales, and design. Our customers tell us we’re different—we’re approachable, responsive, and actually enjoyable to work with.
Want to know more? Reach out—we’d be happy to chat.
Jeremy Preston
Chief Business Development Officer
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For as long as I can remember I have been figuring out how to build things or take them apart. It started with Legos, I designed a bulletin board system (BBS) and then I dismantled my first computer to see the components and figure out how they all fit together – much to my Mom’s dismay although I did rebuild it. 😊
That curiosity has served me well, I have had the opportunity to work for many companies large and small spanning multiple industries building my knowledge of and skills in IT administration, engineering, and architecture. I am continually looking for the next problem to solve, to understand, adapt, learn, and deliver results.
As founder of Truelink I have taken that knowledge, curiosity, and experience and built a team of Techies, Sales Guru’s, Designers, Planners, and Doers capable of supporting your IT needs. I am proud to say we have been in business since 2012.
Fun Facts About Me – I love to travel to sunny destinations, family and friends are important, so much so, they are working with me to build a great company, my dog, Murphy, is our unofficial mascot and VP of HR, and although it maybe stereotypical, I do love computer games!
John
Sales Operations Manager
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Edin
Team Lead, Service Desk
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A lot of the work here is about bridging the gap between technology and people. With experience across IT service delivery, team leadership, and customer‑facing management roles, the focus stays on making sure clients get support that’s practical, clear, and reliable.
As a Team Lead, the role is very much a team effort—working alongside technicians on day‑to‑day issues while helping keep things organized behind the scenes. This includes supporting Microsoft 365, networking, security, and core IT operations, all with an emphasis on clear communication and realistic solutions.
Having worked in service and management roles before IT, it’s easy to appreciate how important consistency and follow‑through are for clients. The goal is always to help the team do great work and make sure clients feel supported, informed, and confident in their IT environment.
Solving technical problems matters—but how those solutions land with the people using them matters just as much. At the end of the day, good IT should feel straightforward, dependable, and human.
Carl
Systems Analyst, Service Desk
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With over a decade of experience in security, I developed a strong foundation in customer service, problem‑solving, and maintaining stable, efficient environments. That background taught me how to stay composed under pressure, communicate clearly, and support people with professionalism and empathy.
In recent years, I’ve transitioned into the IT and managed services space, where I’ve been building hands‑on skills in technical support, user onboarding, and systems administration. I focus on delivering clear, consistent solutions, improving the end‑user experience, and keeping business operations running smoothly.
I’m committed to expanding my technical expertise across Microsoft 365, cloud services, and endpoint management, while contributing to a team where reliability, responsiveness, and people‑focused service are at the core. My goal is to be the kind of technician clients trust—dependable, proactive, and always improving.
Eric
Systems Analyst, Service Desk
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Eric brings a uniquely diverse blend of creativity, innovation, and deep technical expertise to the managed services industry. Though widely recognized as a contemporary author of The Mariner and as the musical artist Prisoner of Machines, Eric’s core professional strength lies in decades of hands‑on experience with advanced technologies and complex production environments.
With a long career as a special effects technician for major motion pictures, television, and large‑scale live events—including productions for the NHL and the Super Bowl—Eric has worked at the intersection of engineering, IT, and high‑pressure operations. His contributions to emerging entertainment technologies earned him a co‑nomination for an Academy Award, highlighting his ability to design and implement mission‑critical systems.
Beyond the entertainment industry, Eric has a substantial foundation in information technology. He was one of the original Windows 95 testers for Microsoft, giving him early insight into modern computing infrastructure. He later contributed to approximately 35 game development projects as a concept designer for Berkeley Systems and other studios, further strengthening his experience with software development lifecycles, UI/UX thinking, and systems performance.
Today, Eric leverages this broad technical background to deliver reliable, future‑ready IT solutions. His experience with troubleshooting under pressure, building resilient technologies, and adapting to rapidly evolving systems makes him a standout asset in the MSP space—combining creative problem‑solving with enterprise‑grade technical capability.