Terms, Conditions and Policies

About this cookie policy

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: truelinkps.ca / truelinkps.com

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What are cookies?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies?

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

How can I control the cookie preferences?

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.

Our Privacy Policy

This privacy policy explains how truelinkps.com / truelinkps.ca / True Link Professional Services (the company) uses the personal data we collect from you when you use our website(s).

Topics:

What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Marketing
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities

What data do we collect?

The company collects the following data:

Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide the company with most of the data we collect. We collect data and process data when you:

Register online or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser’s cookies.
Subscribe to any of our services or membership areas

How will we use your data?

The company collects your data so that we can:

Process your order(s) and manage your account.
Email you with special offers on other products and services we think you might like.
Contact you should there be any issues with service(s) you have subscribed to in order to advise you of the next steps or options.

When the company processes your order(s) or contact messages, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases and/or shipping/mail companies in order to deliver product(s).

How do we store your data?

The company securely stores your data at our head office and/or representatives office on a password protected and encrypted storage devices as well as on password-protected computers and within online cloud storage services which also use password and encryption.

The company will keep your personal information during the time you are a client of the company and will store this information for up to 5 years after our last interaction. Once this time period has expired, we will delete your data by manually deleting and erasing your information from all storage devices.

Marketing

The company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. Our partner companies will vary depending on business alliances formed that the company sees as being beneficial to its clients.

If you have agreed to receive marketing, you may always opt-out at a later date.

You have the right at any time to stop the company from contacting you for marketing purposes or giving your data to other members of the company.

If you no longer wish to be contacted for marketing purposes, please contact us with this request using our online contact form.

What are your data protection rights?

The company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request the company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that the company correct any information you believe is inaccurate. You also have the right to request the company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that the company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that the company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to the company processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that the company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us through our contact form.

Call us at: 587-323-9001

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed into membership or private website areas
Understanding how you use our website
Storing login time and information to reduce pop-up windows from appearing for our site users

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality –The company uses these cookies so that we recognize you on our website and remember some of your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.
Advertising – The company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and your IP address. The company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The company websites contain links to other websites. Our privacy policy applies only to our websites, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

The company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on – November 14, 2024.

How to contact us

If you have any questions about The company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Using our contact form.

Call us at: 587-323-9001

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that the company has not addressed your concern in a satisfactory manner, you may contact the Privacy Commissioner of Canada.

Website: https://www.priv.gc.ca/en/report-a-concern/report-spam/

SMS Terms & Conditions

Overview

By providing your mobile number and replying YES, you agree to receive SMS messages from TrueLink Professional Services related to appointment reminders, service updates, and support notifications. These messages are intended for one‑to‑one business communications.

Message Frequency: Up to 60 messages per month.
Message & Data Rates: May apply per your carrier plan.
Help: Reply HELP for assistance.
Opt‑Out: Reply STOP to unsubscribe at any time. Unsubscription is immediate but may take up to 24 hours to fully process.
Availability: SMS service is available to recipients with mobile numbers registered in Canada, the United States, and Puerto Rico.
Third-Party Sharing: TrueLink Professional Services does not sell, rent, or share your personal information with third parties for marketing or any other purposes unrelated to delivering the SMS service.

Eligibility & Consent

You must be 18 years or older (or the age of majority in your jurisdiction) and the authorized user of the mobile number you provide. By opting in, you represent that you have provided valid consent to receive SMS messages from TrueLink Professional Services and that you understand the nature and frequency of such messages.

Opt‑In Methods

You may opt in by:

Entering your mobile number during account creation / booking / service enrollment and replying YES to the confirmation message; or
Providing written or electronic consent via web form / point‑of‑sale / customer support interaction followed by SMS confirmation.

Your opt‑in is direct and verifiable and will be recorded for compliance purposes.

Opt‑Out, Help, and Support

STOP: Reply STOP to any SMS to end all messages from TrueLink Professional Services to that number.
HELP: Reply HELP to receive instructions and contact options.
Support: Contact us at [email protected] or +1 (587) 323‑9001 Monday to Friday, 8 am-5 pm MST.

Types of Messages

We may send messages including (but not limited to):

Appointment confirmations and reminders
Service notifications and status updates
Customer support responses and follow‑ups
We do not send marketing or bulk messages under this campaign unless separately consented.

No Third-Party Sharing

TrueLink Professional Services does not sell, rent, or share your personal information with third parties for marketing or any other purposes unrelated to delivering the SMS service. Your data is only used to provide the SMS messaging service, maintain compliance records, and support customer interactions. We may share data only with trusted service providers (such as telecom carriers and platform providers) strictly for the purpose of delivering SMS messages, under confidentiality agreements.

No MMS & Technical Limitations

At this time, messages are limited to SMS text only. Attachments, images, stickers, GIFs, and other media are not supported. Longer messages may be delivered as multiple SMS segments. Service availability may be affected by your mobile carrier, network coverage, and device settings.

Charges & Carrier Disclosure

TrueLink Professional Services does not charge for receiving our SMS messages; however, standard message and data rates may apply from your mobile carrier. Carriers are not liable for delayed or undelivered messages. Delivery may depend on your carrier’s network policies and device compatibility.

Privacy & Data Use

We respect your privacy. We collect and process:

Your mobile number, message content, timestamp, and consent records;
Log data necessary for delivery, troubleshooting, and compliance.

We use this information to provide the SMS service, maintain records of your opt‑in/opt‑out preferences, and meet regulatory obligations. For details, see our Privacy Policy.

We do not sell your personal information. We may disclose data to service providers who assist in delivering the SMS service (e.g., telecom operators and platform providers) under appropriate agreements.

Data Retention

We retain consent records, opt‑out events, and message logs for as long as needed to provide the service and comply with applicable laws and audit requirements. If you opt out, we retain the opt‑out record to prevent further messaging to that number.

Security

We implement reasonable technical and organizational measures to protect SMS‑related data. However, SMS is not a secure communication channel and may be susceptible to interception. Do not share sensitive personal or financial information by SMS.

Prohibited Use

You may not use this SMS channel to transmit unlawful, harassing, defamatory, or harmful content; solicit illegal activities; or share confidential information. We may suspend or terminate messaging for suspected abuse or policy violations.

Service Changes & Suspension

We may modify, suspend, or discontinue the SMS service (in whole or in part) at any time, with or without notice, including to comply with carrier rules or regulatory requirements.

Disclaimers

The SMS service is provided on an “as‑is” and “as‑available” basis. We do not warrant uninterrupted or error‑free delivery. TrueLink Professional Services disclaims all implied warranties to the extent permitted by law.

Limitation of Liability

To the maximum extent permitted by law, TrueLink Professional Services and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the SMS service. Our aggregate liability shall not exceed $500 (or the amount you paid for the service, whichever is greater).

Dispute Resolution

Any dispute arising from these SMS Terms will be governed by the laws of Alberta, Canada, without regard to conflict-of-laws principles. You agree to arbitration / exclusive jurisdiction in Alberta courts and waive class actions to the fullest extent permissible by law.

Updates to These Terms

We may update these SMS Terms from time to time. The Effective Date above reflects the latest revision. Material changes will be posted on this page. Continued use of the SMS service after changes constitutes acceptance.

Contact Us

Email: [email protected]
Phone: +1 (587) 323‑9001