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Frequently Asked Questions

What is an IT Managed Service Provider (MSP)?

Managed IT Services – manage your IT infrastructure, cybersecurity, cloud services, data backup, and help desk support under a proactive subscription model—reducing costs, improving reliability, and keeping you secure and compliant so you can focus on your business.

What services/support do you offer?
  • IT Support & Emergency Response – We provide 24/7 remote support with a 30-minute response time for critical issues and 2-hour response for non-critical requests, plus on-site support when needed and a dedicated emergency team to keep your systems running with minimal disruption.
How can an MSP benefit my small business?

Flexible Pricing & Transparent Agreements – Monthly subscription plans tailored to your needs with options for long-term or month-to-month contracts. Network management, cybersecurity, data backup, and help desk support—no hidden fees, just clear pricing.

What if I already have an IT MSP?

Smooth Onboarding & Transition – We handle everything from initial assessment and data migration to system setup and staff training in 1-2 weeks. We become your virtual CTO (Chief Technical Officer), managing the entire transition from your current provider with minimal downtime—just provide us with your current IT infrastructure details and requirements.

How do you ensure data security and compliance?

Comprehensive IT & Cybersecurity Services – We support Windows, macOS, Linux, and cloud platforms with automated software updates, cloud migration and management. Not only software but also hardware procurement and setup, plus full cybersecurity including threat detection, prevention, and response.